Returns & Exchanges

Due to the perishable nature of our premium dry-aged steaks and food products, Peter Luger Steak House does not accept returns or exchanges. We are committed to your satisfaction and will provide a replacement or credit for any items that arrive damaged or do not meet our quality standards.

Return Process

• 1.
  Inspect Your Order

  Upon delivery, please immediately examine your package to ensure the vacuum seal is intact and the product is still at a safe, chilled temperature.

• 2.
  Document Issues

  If you notice any damage or quality concerns, take clear photographs of the product and the shipping label within 24 hours of receipt.

• 3.
  Contact Support

  Reach out to our customer service team via email or phone with your order number and the documentation of your issue to initiate a claim.

• 4.
  Resolution Review

  Our quality assurance team will review your request and, if approved, will issue a replacement shipment or a refund to your original payment method.